Table of Contents
1. Navigation
1.1 Audience
1.2 Conventions Used
1.3 Logging In
1.4 Template and Navigation
1.4.1 Home Screen
1.4.2 Screens
1.5 Common Operations
1.5.1 Basic Operations
1.5.2 Basic Actions
1.5.3 Personalization Options
1.5.4 De-supported Special characters
1.5.5 Skip Zip Code Validation
1.5.6 Export data to Excel
1.6 Keyboard Compatibility
1.6.1 Keyboard Compatibility
1.7 Tool Tips
1.8 Accessibility
1.8.1 Understanding Accessibility
1.8.2 Application Accessibility Preferences
1.8.3 Documentation Accessibility Preferences
2. Search Function
2.1 Search Criteria
2.2 Searching for an Application
2.2.1 Search/Task tab
2.2.2 Quick Search section
2.3 Searching for an Account and Customer
2.3.1 Quick Search section
2.3.2 Search Using Customer Details
2.3.3 Search Using Account Details
2.3.4 Search Using Business Details
3. Dashboards
3.1 Introduction
3.2 Dashboards
3.3 User Productivity
3.3.1 Viewing Underwriting/Funding tasks
3.4 System Monitor
3.4.1 Monitoring Batch Jobs
3.4.2 Monitoring Jobs
3.4.3 Monitoring Services
3.4.4 Database Server Log Files
3.4.5 Parked Transactions
3.4.6 Monitoring Users
3.4.7 Monitoring JMS Queues
3.4.8 Monitoring Events
3.5 Producer Analysis
3.6 Process Files
3.6.1 Incoming Process File
3.6.2 Proration of Future Account Dues
3.6.3 Outgoing Process File
4. Customer Service
4.1 Introduction
4.1.1 Quick Search section
4.2 Customer Service screen
4.3 Customer Service screen’s Summary tab
4.4 Customer Service screen’s Collections tab
4.5 Customer Service screen’s Customer Service tab
4.5.1 Call Activities sub tab
4.5.2 Maintenance sub tab
4.5.3 Comments sub tab
4.5.4 Promises sub tab
4.5.5 Checklists sub tab
4.5.6 Tracking Attributes sub tab
4.5.7 Field Investigation Sub Tab
4.5.8 References sub tab
4.5.9 Correspondence sub tab
4.5.10 Letters sub tab
4.5.11 Document Tracking sub tab
4.5.12 Scenario Analysis sub tab
4.5.13 Access History
4.6 Customer Service screen’s Account Details tab
4.6.1 Account Details sub tab
4.6.2 Balances sub tab
4.6.3 Statements sub tab
4.6.4 Rate Schedule sub tab
4.6.5 Insurances sub tab
4.6.6 Condition Details sub tab
4.6.7 Contract Information sub tab
4.6.8 Trade Details sub tab
4.6.9 Tax Details
4.7 Customer Service screen’s Associated Accounts tab
4.8 Customer Service screen’s Customer/Business Details tab
4.8.1 Customer sub tab
4.8.2 Business sub tab
4.9 Customer Service screen’s Customer/Business Preferences tab
4.10 Customer Service screen’s Transaction History tab
4.10.1 Balances sub tab
4.10.2 Transactions sub tab
4.10.3 Payment Rating sub tab
4.10.4 Due Date History sub tab
4.10.5 Repayment Schedule sub tab
4.10.6 Work Order sub tab
4.11 Customer Service screen’s Pmt Modes tab
4.11.1 ACH sub tab
4.11.2 Coupon sub tab
4.11.3 Post Dated Checks sub tab
4.11.4 Payment Arrangement sub tab
4.12 Customer Service screen’s Bankruptcy tab
4.12.1 Call Activities sub tab
4.12.2 Comments sub tab
4.12.3 Due Date History sub tab
4.13 Customer Service screen’s Repo/Foreclosure tab
4.13.1 Repossession sub tab
4.13.2 Foreclosure sub tab
4.13.3 Analysis sub tab
4.13.4 Remarketing sub tab
4.13.5 Call Activities sub tab
4.13.6 Comments sub tab
4.13.7 Due Date History sub tab
4.14 Customer Service screen’s Deficiency tab
4.14.1 Call Activities sub tab
4.14.2 Comments sub tab
4.14.3 Due Date History sub tab
4.15 Customer Service screen’s Collateral tab
4.15.1 Valuation sub tab
4.15.2 Tracking sub tab
4.15.3 Vacation Ownership tab
4.15.4 Seller sub tab
4.15.5 Usage Summary
4.15.6 Usage Charge Matrix
4.15.7 Rental Charge Matrix
4.16 Customer Service screen’s Bureau tab
4.17 Customer Service screen’s Timeline tab
4.18 Customer Service screen’s Cross/Up Sell Activities tab
4.18.1 Edit Cross/Up Sell Activity
4.18.2 Create Simple Application
4.18.3 Close Opportunity
4.19 Customer Service screen’s External Interfaces tab
4.19.1 Accept or Reject Bankruptcy Details
4.20 Review Request
4.20.1 Filter and View Review Requests
4.20.2 Create and Send Review Request
4.20.3 Reviewing a Request
4.20.4 Responding to Review Request
4.20.5 Reassign Review Request
4.20.6 E-mailing Review Request
4.20.7 Closing Review Request
4.20.8 Complete Review Request
4.21 Queue Assignment
4.21.1 Using Queue Search
4.21.2 Queues sub tab
4.21.3 Criteria sub tab
4.21.4 Queue Assignment sub tab
4.21.5 Reassign Users in Queue
4.21.6 Filter Accounts based on Queue Criteria
4.21.7 View Accounts in Sort Order Sequence
4.21.8 Track Activity Status
5. Customer Credit Limit
5.1 Introduction
5.2 Search tab
5.3 Customer/Business tab
5.3.1 Transactions sub tab
5.3.2 Addresses sub tab
5.3.3 Telecoms sub tab
5.3.4 Employments sub tab
5.3.5 Partners sub tab
5.3.6 Affiliates sub tab
5.3.7 Tracking Attributes sub tab
5.3.8 Accounts sub tab
5.3.9 Applications sub tab
5.3.10 Comments sub tab
5.3.11 Documents sub tab
5.3.12 Master Account tab
6. Securitization
6.1 Pool Inquiry
6.1.1 Pool Transactions
6.1.2 Pool Accounts
6.1.3 Product
6.1.4 Status
6.1.5 Rate
6.1.6 Delinquency
6.1.7 Term
6.2 Pool Creation
6.2.1 Bulk Update of Accounts to Securitization Pool
7. Transaction Authorization
7.1 Transaction Authorization screen
7.2 Authorization History tab
7.3 Review Request Tab
7.4 Review Request
7.4.1 Filter and View Review Requests
7.4.2 Create and Send Review Request
7.4.3 Reviewing a Request
7.4.4 Responding to Review Request
7.4.5 Reassign Review Request
7.4.6 E-mailing Review Request
7.4.7 Closing Review Request
7.4.8 Complete Review Request
8. Post Dated Cheques (PDC) Management
8.1 PDC Entry Tab
8.2 PDC Maintenance Tab
8.3 Search Tab
9. Account Documents
9.1 Introduction
9.2 Account Document screen
9.2.1 Attaching a Document to an Account from a server
9.2.2 Attaching a Document to an Account from a Client Machine
9.2.3 Copying a Document
9.2.4 Moving a Document
9.2.5 Viewing a Document Attached to an Account
9.3 Document Tracking section
9.3.1 Locating an Account Document
9.3.2 Viewing a Document Attached to an Account
10. Collateral Management
10.1 Collateral Tab
10.1.1 Actual Points and Billing Points Consolidation
10.1.2 Valuations Sub Tab
10.1.3 Tracking Sub Tab
10.1.4 Vacation Ownership sub tab
10.1.5 Status History Sub Tab
10.1.6 Asset Relation Sub Tab
10.1.7 Audit Sub Tab
10.1.8 Usage Summary
10.1.9 Renting History
10.1.10 Usage Charge Matrix sub tab
10.1.11 Rental Charge Matrix sub tab
10.2 Search Tab
11. Tools
11.1 Lease Calculator
11.1.1 Repayment Options
11.1.2 Amortization Schedule
11.1.3 Printing a Quote
11.1.4 Copy Calculation to Contract or Decision tab
11.2 Vehicle Evaluator
11.2.1 Attributes Tab
11.3 Depreciation Calculator
12. Oracle Financial Services Lending and Leasing Reports
12.1 Accounts Payable Log By Customer
12.2 Accounts Payable Log By Producer
12.3 Accounts Payable Log By Third Party
12.4 Accounts Payable Log By Vendor
12.5 GL Posting Log
12.6 Pool Txns Log By GL Post Dt
12.7 Producer Monetary Txns Log By GL Post DT
12.8 Producer Statement
12.9 Account Wise PDC List
12.10 Payment Posting (Daily Cash) Log
12.11 PDC Payslip
12.12 Pending PDC List
12.13 Pool Defaults
12.14 Pool Delinquency
12.15 Pool Liquidated Contracts
12.16 Pool Monthly Activity
12.17 Pool Payoffs
12.18 Pool Recovery
12.19 Pool Repurchased Accounts
12.20 Vendor - Invoice Log
12.21 Vendor - Work Order Log
12.22 Payment Receipt
12.23 Account Wise Payment Receipt
12.24 Account Payable (Servicing)
12.25 WorkList/Queue Log Summary
12.26 Payment Error Log
12.27 Payment Error Log by Suspense Amount
12.28 Customer Statements Transactions
12.29 Account Asset Details
12.30 Trade Details
12.31 Funding Accounts Log Details
12.32 Master Account Payment Log
12.33 Payment Allocation Details
12.34 Amortized Txns Log By GL Post Dt - Lease
12.35 Monetary Txns Log By GL Post Dt - Lease
12.36 Payment Allocations Log By GL Post Dt - Lease
12.37 Advance Posting Error Log Desc Lease
12.38 Advance Posting Log Lease
12.39 Excess Payments (Refund) Log Lease
12.40 Payment Allocations Log Lease
12.41 Payment History Lease
12.42 Scheduled For Chargeoff Accounts Log Lease
12.43 Scheduled For Termination Accounts Log Lease
12.44 Trial Balance Lease
13. Producer
13.1 Producer Details tab
13.1.1 Producer Details tab Extensibility
13.1.2 Payment Details
13.1.3 Compensation Plan
13.1.4 Subvention
13.1.5 Transactions
13.1.6 Holdback/Loss Reserve
13.1.7 Tracking Attributes
13.1.8 Contacts
13.1.9 Comments
13.1.10 Summary
13.1.11 Title Status Summary
13.2 Search Tab
14. Vendors
14.1 Vendors tab
14.1.1 Payment Details
14.1.2 Vendor Groups
14.1.3 Tracking Attributes
14.1.4 Comments
14.2 Assignment Allocation
14.2.1 Vendor Assignment Criteria
14.2.2 Vendor Assignment Allocation
14.3 Work Orders Tab
14.3.1 Services
14.3.2 Work Order History
14.3.3 Tracking Attributes
14.4 Follow-up Tab
14.4.1 Assigned Services
14.5 Invoices Tab
14.5.1 Auto Validate Invoice
14.5.2 Invoice Details sub tab
14.5.3 Accept/Reject Invoice details
14.5.4 Payment Schedules sub tab
14.5.5 Related Invoice/Work Order Details sub tab
14.5.6 Tracking Attributes sub tab
14.5.7 Business Rules
14.6 Search tab
15. Pending Event Actions
15.1 Introduction
16. Batch Transactions
16.1 Introduction
16.2 Advances
16.2.1 Advance Entry Tab
16.2.2 Advance Maintenance Tab
16.2.3 Search Tab
16.3 Payments
16.3.1 Lockbox Payments
16.3.2 ACH Payments
16.3.3 Bulk Upload of Payment Transactions
16.3.4 Manual Entry
16.3.5 Customer Based Payments
16.3.6 Payment Posting at Master Account Level
16.3.7 Payments Entry Tab
16.3.8 Payment Maintenance Tab
16.3.9 Outbound Customer Extracts To Payment Agencies Batch
16.3.10 Search Tab
16.4 Fees
16.4.1 Fees Tab
16.5 Search screen
17. Interface
17.1 Introduction
17.2 AP Transactions
17.3 GL Transactions
17.3.1 Company tab
17.3.2 Account tab
17.4 Account Conversion
17.4.1 Pending Account Creation
17.4.2 Conversion of Account screen
17.4.3 Applicants Sub Tab
17.4.4 Business sub tab
17.4.5 Decision Tab
17.4.6 Contract Tab
17.4.7 Collateral Tab
17.4.8 Account Details Tab
17.4.9 Account Details’ Sub Tabs
17.4.10 Comment Tab
17.4.11 Verification Tab
17.4.12 Search Tab
Appendix A: Transaction Parameters
A.1 Monetary Transactions
A.1.1 Late Charges
A.1.2 Nonsufficient Fund Fees
A.1.3 Repossession Expenses
A.1.4 Bankruptcy Expenses
A.1.5 Phone Pay Fees
A.1.6 Financed Insurances
A.1.7 Index/Margin Rates
A.1.8 Payoff Quotes
A.1.9 Account Paidoff
A.1.10 Account Charge Off
A.1.11 Account Closure
A.1.12 Advance (Principal) Balance
A.1.13 Interest
A.1.14 Interest Accrual
A.1.15 Active Military Duty (For Lease)
A.1.16 Due Date Change
A.1.17 Payment Refund Transaction
A.1.18 Prepayment Penalty
A.1.19 Escrow Payment
A.1.20 Escrow balance refund
A.1.21 Pay Off Quote Fee
A.1.22 Nonperforming Accounts
A.1.23 Convert a Precomputed (PC) Lease into a Simple Interest (SI) Lease
A.1.24 Account Settlement Transaction
A.1.25 Change Lease Payment Amount
A.1.26 Lease Extension
A.1.27 Change Lease Term
A.1.28 Lease Security Deposit Adjustment
A.1.29 Lease Fee Usage Adjustments
A.1.30 Evergreen Lease Transaction
A.1.31 Lease Rental/Damage Fee Adjustments
A.1.32 Trading of Accounts - Monetary Transactions
A.1.33 Billing Cycle Change
A.1.34 Capitalization Maintenance
A.1.35 Cycle Based Late Fee Adjustment / Waiver
A.1.36 Fee Consolidation Maintenance
A.1.37 Accrual and First Payment Date Maintenance
A.2 Nonmonetary Transactions
A.2.1 Customer/Business Name Maintenance
A.2.2 Customer Details Maintenance
A.2.3 Skipped Customers/Business
A.2.4 Mark Customer as Deceased
A.2.5 Privacy Opt-Out Indicator
A.2.6 Customer/Business Correspondence (stopping)
A.2.7 Financed Insurance (modifying)
A.2.8 ACH Maintenance
A.2.9 Stop an ACH
A.2.10 Statement Reprinting (batch only)
A.2.11 Add ACH Bank
A.2.12 Post Dated Checks
A.2.13 Coupon Book Maintenance (batch only)
A.2.14 Extended Service Contract (ESC)
A.2.15 Insurance Maintenance
A.2.16 Escrow Information and Maintenance
A.2.17 Escrow Analysis Disbursements
A.2.18 Insurance Payment Maintenance
A.2.19 Adjust Dealer Compensation
A.2.20 Add / Modify Account Contact References
A.2.21 Account Statement Preference Mode
A.2.22 Cure Letter Date Maintenance
A.2.23 Recourse Details Maintenance
A.2.24 Change Leased Asset Usage
A.2.25 Lease Early Termination
A.2.26 Allow to Terminate Active Military Duty Accounts (For Lease)
A.2.27 Customer Credit Limit Transactions
A.2.28 Add Existing Customer to Account
A.2.29 Add/Update Business Customer Details
A.2.30 Rescission Transaction to Void Account
A.2.31 Add Asset to Account
A.2.32 Customer / Business Credit Score Update
A.2.33 Master Account Maintenance
A.2.34 Master Account - Statement Consolidation Indicator Maintenance
A.2.35 Add Existing Business to Account
A.2.36 Add Business Phone Details
A.2.37 Customer/Business Address Confirmation
A.2.38 Trading of Accounts - Non-Monetary Transactions
A.2.39 Bankruptcy Reporting Indicator
A.2.40 Collateral Maintenance
A.2.41 Account Contract Maintenance
A.2.42 Account Payment Mode Maintenance
A.2.43 Add Balance to Account
A.2.44 Linked Account Maintenance
A.2.45 Mock Statement Maintenance
A.2.46 Skip Credit Bureau Reporting Maintenance
A.2.47 Repossession Maintenance
A.2.48 Evergreen Lease Maintenance
A.2.49 Stop Correspondence at Account Level
A.2.50 Consolidated Payoff Quote
A.2.51 Terminate Single/Multi Lease Account(s)
A.2.52 Add New Customer
A.2.53 Add/Update customer Address
A.2.54 Agreement Number Maintenance
A.2.55 Sale Order Number Maintenance
A.3 Processing SCRA
A.3.1 Setting up Interest Rate for SCRA
A.4 Black Book Interface
Appendix B: Payment Amount Conversions
Appendix C: Generic Recovery Interface (GRI)
C.1 Introduction
C.1.1 Pre-requisites
C.2 Create Case
C.3 Update Case
C.4 Case Comments
C.5 Hold Case
C.6 Reopen Case
C.7 Reassign Case
C.8 Close Case
C.9 Case Updates Received via FireHose WebService
C.10 Case Repossession
C.11 Case Invoice
Appendix D: Lease Sales and Usage Tax
D.1 Introduction
D.2 Internal Lease Tax Calculation
D.2.1 Sales Tax Setup
D.2.2 Sales Tax Calculation at Origination
D.2.3 Sales Tax Calculation at Customer Service
D.3 External Lease Tax Calculation
D.3.1 OFSLL Vertex Integration
D.3.2 Setup changes
D.3.3 Changes in Origination Module
D.3.4 Changes in Customer Service Module
D.3.5 Limitations of Vertex integration
D.4 Manual Lease Tax Calculation
Appendix E: Lease Termination / Early Termination
E.1 Introduction
E.2 Types of Lease Termination
E.3 Lease Termination Workflow
E.4 Processing Lease Termination
E.5 Summary of Lease Termination Transactions Posted
E.6 Changes Post Lease Termination
E.6.1 Lease Termination - Pay-off Quote transaction
E.6.2 Lease Termination - Monetary Transaction
E.6.3 Lease Termination - Balances tab changes
E.6.4 Lease Termination - Transaction History tab changes
E.6.5 Lease Termination - Summary changes
E.6.6 Lease Termination - Due Date History changes
E.6.7 Lease Termination - Paid Off Transaction changes
E.6.8 Lease Termination - Charged Off Transaction changes
Appendix F: Usage Based Leasing
F.1 Introduction
F.2 Pre-requisites
F.3 Usage Based Leasing Workflow
F.3.1 Lease Usage Calculation
F.3.2 Lease Usage Methods
F.3.3 Tiered and Non Tiered Usage Calculation
F.3.4 Lease Usage Batch Jobs
F.3.5 Lease Usage Account Statement
F.3.6 Elastic Usage Term
Appendix G: Trading of Accounts
G.1 Introduction
G.2 Prerequisites
G.3 Trading of Accounts Workflow
G.3.1 Equity Calculation
G.3.2 Trading of Timeshare
G.3.3 Error Rectification
G.3.4 Trade Reversal/Rescission and Charge-off of Account
G.4 Trade Details Report
G.5 Assumptions